Privacy Policy

1. Information We Collect

To provide our enterprise-grade services and operate our website, we collect the following types of information:

• Corporate & Contact Information: Names, business addresses, email addresses, and phone numbers of client representatives submitted via our forms or during onboarding.
• Technical & Network Data: IP addresses, network configurations, server logs, and AI search footprint data required to deliver IT support, digital visibility audits (SEO/AEO/GEO), and cybersecurity monitoring.
• Telecommunications Data: As a registered CSP, we are required by law to collect and retain certain metadata regarding telecommunications and VoIP services under the Telecommunications (Interception and Access) Act 1979.
• Website Usage & Cookies: Information about how you interact with our website, browser types, and device identifiers, collected via cookies and similar tracking technologies to improve our digital experience.

2. How We Use Your Information

Your data is strictly utilized to:

• Provision, manage, and secure your IT infrastructure and telecommunication networks.
• Execute Tri-Pillar Visibility (SEO, AEO, GEO) audits, deployments, and monthly reporting.
• Process transactions, manage billing, and support our white-label reseller network.
• Provide technical support, helpdesk services, and critical system outage notifications.
• Comply with Australian legal, regulatory, and law enforcement obligations.

3. Data Storage & Security

We treat your data with the same rigorous security we apply to our own infrastructure. Data is stored on secure, encrypted servers primarily located within Australia. We employ enterprise access controls, firewall monitoring, and regular security audits to prevent unauthorized access, modification, or disclosure.

4. Information Sharing & Third Parties

Empower Global Tech does not sell or lease your personal or corporate data. We only share information with:

• Wholesale & White-Label Partners: Solely for the purpose of provisioning telecommunications, domain registrations, or software services on your behalf (e.g., upstream carriers).
• Service Providers: Trusted third-party vendors who assist us in operating our website and business, under strict confidentiality agreements.
• Regulatory Bodies: Including the Telecommunications Industry Ombudsman (TIO), the ACMA, or law enforcement agencies, when strictly required by Australian law.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website or client portals may not function properly.

6. Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with our Privacy Officer. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or the Telecommunications Industry Ombudsman (TIO) for telecom-specific issues.

7. Contact Us

For privacy-related inquiries, to request data access, or to report a concern, please contact us:

• Email: privacy@empowerglobaltech.com.au
• Phone: 1300 764 752
• Mailing Address: Empower Global Tech Pty Ltd, PO Box 555, Gymea, NSW 2227, Australia.